Analyst Reports
Website Relevance Report 2023
We surveyed 4,000 site users to learn where most digital experiences fail. Here’s what you need to know about the entire customer journey - from the perspective of your site visitors.
While visitors are shy about sharing data with companies, they love (and expect) personalization. But 92% of them have frustrating digital experiences. Read this report to learn how to bridge common gaps to create a fluid, end-to-end visitor journey that satisfies every audience
- Important generational differences between Gen Z and Boomers - like why 96% of Gen Zs aren’t impressed by most websites
- How to appease the 48% of shoppers who abandon their cart when asked to create an account
- Ways to gain useful insight from the 55% of users who never voice their complaints about negative digital experiences
- The 6 ways sites fail to deliver satisfying visits (including disorganized navigation and not being mobile friendly)
